Introduction

CopyMart ("we", "us", or "our") operates a stationery, printing, library marketplace, and delivery platform serving customers in Qatar. This Privacy Policy explains what personal information we collect, why we collect it, how we use it, and the choices you have regarding your data.

Information We Collect

We collect information that you provide directly to us and information collected automatically when you use our services.

• Name: Used to identify you on orders, delivery details, and your account profile.
• Email address: Used for account authentication, order confirmations, and service communications.
• Phone number: Used for order coordination, delivery contact, and account verification.
• Delivery addresses: Used to process and fulfil delivery orders.
• Location data: When you use location-based or delivery features, such as pinning a delivery address on the map, we process the coordinates you provide to verify delivery eligibility and calculate delivery fees.
• Images uploaded by users: Such as photos used for sticker customization or product personalization, processed to deliver the requested product.
• Files and documents uploaded for printing/services: Processed solely to fulfil your print or service requests.
• Account information and saved preferences: Such as saved addresses, language preference, and membership details.
• Order and transaction-related information: Including order history, payment status, and fulfilment records.
• Device, app usage, crash and diagnostic information: Collected automatically to maintain app stability and improve performance.

How We Use Your Information

We use the information we collect to:

• Register and authenticate your account.
• Process and deliver your orders, including stationery, printing, library marketplace, and sticker purchases.
• Coordinate deliveries and verify delivery-area eligibility.
• Send you order confirmations, status updates, and service-related notifications.
• Provide membership and loyalty benefits.
• Respond to your requests and provide customer support.
• Maintain app stability, diagnose crashes, and improve our services.
• Comply with applicable legal obligations.

Sign in with Google

If you choose to sign in or register with Google, we receive only the basic profile information from your Google account: your name, email address, and profile picture. We use this information solely to create and secure your CopyMart account, identify you on orders, and send service-related messages. We do not access your Gmail, contacts, Google Drive, or any other Google data. We do not sell Google user data, use it for advertising, or share it with third parties except service providers needed to operate the platform (such as hosting). CopyMart's use and transfer of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements. You can stop using Google sign-in at any time, and you can request deletion of your account and data as described below.

Data Sharing

We do not sell your personal information. We share your information only with service providers and partners when necessary to provide the requested service:

• Library partners: When you order from a library marketplace partner, relevant order details (such as your name, contact information, and ordered items) are shared with that partner to fulfil your order.
• Delivery partners and drivers: When you place a delivery order, relevant delivery details are shared with the assigned driver to complete delivery.
• Service providers: We work with trusted providers for email delivery, payment processing, and cloud hosting, who process data on our behalf under appropriate agreements.

We may also disclose information when required by law or to protect our rights, property, or safety.

Data Security

We take reasonable measures to protect your personal information using industry-standard practices. However, no method of transmission or electronic storage is completely secure, and we cannot guarantee absolute security.

Account Deletion

You can request deletion of your account at any time through the account deletion page. Upon request, your account and associated personal data will be removed in accordance with our retention practices. Some records may be retained for legal, accounting, or dispute-resolution purposes as described below.

Data Retention

We retain your information for as long as your account is active and as necessary to provide our services. After account deletion, we may retain certain records — such as transaction records, invoices, and order history — for the period required by applicable legal, tax, or accounting obligations.

Your Privacy Rights

You have the right to access, correct, or delete your personal information. To exercise these rights or if you have any questions about your privacy, you can contact us using the contact details provided below.

Children's Privacy

Our services are not directed to children under the age of 13, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can take appropriate action.

Policy Updates

We may update this Privacy Policy from time to time. When we make material changes, we will update the "Last updated" date at the top of this page. We encourage you to review this policy periodically.

Contact Us

If you have any questions about this Privacy Policy, you can contact us at: Doha, Qatar — Email: info@copymart.qa — Phone: +974 3055 8673.